Shipping policy

Hydrasure (“Hydrasure”) is a brand owned and operated by Antila Lifesciences Private Limited (“Antila”, “Company”, “we”, “our”, or “us”). This Shipping & Delivery Policy explains how purchases of Hydrasure products are fulfilled when you visit our website.

1. Overview

The Hydrasure website is designed to provide information about our brand and products. While our website may provide links to authorised online marketplaces, quick commerce platforms, pharmacies, and retail partners where Hydrasure products are available, Hydrasure does not currently sell, process, or fulfil orders directly through this website.

Any purchase made after leaving our website is completed on the respective third-party platform and is subject to that platform’s terms, policies, and procedures.

2. Purchasing Hydrasure Products

When you click on a “Buy Now” or similar button on our website, you may be redirected to an authorised third-party platform, including but not limited to:

• Amazon
• Flipkart or Flipkart Minutes
• Blinkit
• Instamart
• Zepto
• Tata 1mg
• Other authorised online or offline retail partners

Your purchase is completed directly with the respective platform or retailer.

3. Shipping and Delivery

Shipping, dispatch, delivery timelines, service availability, and shipping charges are determined solely by the platform or retailer from which you purchase the product.

These may vary depending on factors including:

• Your delivery location
• Product availability
• The fulfilment policies of the respective platform
• Courier or logistics service availability
• Weather conditions or other unforeseen circumstances

Hydrasure does not control or guarantee delivery timelines or shipping services provided by third-party platforms.

4. Shipping Charges

Shipping charges, if applicable, are determined by the marketplace, quick commerce platform, or retailer through which you place your order.

Any applicable shipping fees, handling charges, or promotional shipping offers will be displayed by the respective platform during checkout.

5. Order Tracking

Order confirmations, shipment notifications, tracking information, and delivery updates are provided by the platform or retailer where your purchase was made.

For order tracking, please refer to the order history or tracking tools available on the respective platform.

6. Returns, Replacements, Cancellations, and Refunds

Since purchases are completed through authorised third-party platforms, all requests relating to:

• Order cancellations
• Returns
• Replacements
• Refunds
• Damaged or defective deliveries
• Missing or incorrect products

must be initiated through the customer support channels of the respective marketplace or retailer.

Such requests will be governed by the return, refund, cancellation, and replacement policies of the platform from which the purchase was made.

Hydrasure is not responsible for the administration or outcome of such requests.

7. Product Availability

Product availability may vary across different marketplaces, quick commerce platforms, pharmacies, retailers, cities, and regions.

Availability displayed on third-party platforms is managed by those platforms and their fulfilment partners and may change without prior notice.

8. Third-Party Platforms

Hydrasure provides links to third-party platforms solely for the convenience of users.

We do not own, operate, or control these platforms and are not responsible for:

• Their shipping policies
• Delivery timelines
• Pricing
• Product availability
• Payment processing
• Customer service
• Returns or refunds
• Privacy practices
• Terms and conditions

We encourage you to review the applicable policies of the platform through which you place your order.

9. Contact Us

If you have any questions regarding Hydrasure products or this Shipping & Delivery Policy, please contact us.

Hydrasure — A brand of Antila Lifesciences Private Limited
Email: hello@gethydrasure.com
Website: www.gethydrasure.com
Address: Antila Lifesciences Private Limited, 809, Devpath, Behind Lal Bungalow, Off C.G. Road, Navrangpura, Ahmedabad, Gujarat, India – 380006